FAQs
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns. You can also connect with our team at sales@thebamboojungle.com.au
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Cheques are secured by Paypal - Mastercard - Visa - AMEX.
Visiting the Nursery
Q: Do I need an appointment to visit the nursery?
A: Yes. The nursery is open to the public via appointment only—please call ahead so you can view the plants.
Q: What are your opening hours?
A: Monday to Saturday 9am - 5pm
Q: Where are you located?
A: 20 Woolgen Park Road, Leppington, NSW 2179 Australia.
Q: What do you sell besides bamboo?
A: We also sell tropical plants for hedging/privacy screening, as well as items like planter boxes/troughs and landscaping supplies.
Ordering and Payments
Q: What payment methods do you accept?
A: Enjoy seamless checkout with American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
Shipping and Delivery
Q: How long does order processing take?
A: Order processing/verification typically takes 2–3 business days (depending on demand and product shortages).
Q: How long does shipping take?
A: The shipping policy states expected arrival is 4-6 business days.
Q: Can I change my order after placing it?
A: Your shipping policy says once an order is placed, items/addresses cannot be added, removed, or changed.
Q: What if I entered the wrong delivery address?
A: The Bamboo Jungle is not liable for orders delivered to an incorrect address. Changes can only be made prior to dispatch and must be requested as soon as possible.
Q: Do you offer delivery quotes for longer distances?
A: For orders beyond 50km from Leppington, connect with our team to receive a custom delivery quote.
Returns, Issues, and Plant Care Expectations
Q: What is your return policy / warranty on bamboo plants?
A: There is no warranty for bamboo plants that are not watered in the days after planting, and it gives a specific watering expectation during establishment.
Q: How much should I water newly planted bamboo?
A: The bamboo requires 2–3 litres per plant per day, particularly in dry weather, until established (about 2 months).
Q: What should I do if delivered stock is unacceptable or damaged?
A: Please notify us within 24 hours for returns. You can reach us directly at 0499 226 266.
Bamboo Selection and Screening
Q: Is your bamboo invasive?
A: Our collection is non-invasive, and clumping bamboo is showcased for its controlled, non-spreading roots.
Q: What’s the difference between clumping and running bamboo?
A: The clumping bamboo grows in a compact, well-behaved manner, while non-clumping types can spread aggressively.
Q: Which bamboo is best for privacy screening?
A: Gracilis (Bambusa textilis ‘Gracilis’) is our most popular choice, ideal for privacy screens from 2–6 metres tall, and can be trimmed to suit your space.
Q: How far apart should I plant clumping bamboo for screening?
A: We recommend planting Gracilis around 1 metre apart to allow healthy growth and development.
Q: How wide will a Gracilis clump get? Can it work in narrow spaces?
A: The natural clump footprint is about 1 metre, but it can be maintained in smaller spaces (down to 40cm) and used in narrow garden beds; in pots/narrow spaces bamboos may grow slightly shorter.
Q: How fast does Gracilis grow?
A: It can be fully grown within 18–24 months (faster if purchasing more established sizes) and is drought tolerant once established.
Planting and Maintenance
Q: Can bamboo grow in pots or planters?
A: Yes—just remember container soil dries faster, so check moisture daily until you know its drying pattern.
Q: How do I know when my bamboo needs water?
A: Check the soil regularly (when the top inch or two is dry, water is needed) and observe the leaves. Leaf-rolling may indicate water stress, so always verify with the soil.
Q: What soil does bamboo prefer?
A: Prefers well-drained planting sites and thrives in slightly acidic soil with a pH of 5.5–6.5.
Planter Boxes and Troughs
Q: What are your LT-Series Lightweight Planter Troughs made from?
A: LT-Series Lightweight Planter Troughs are made from lightweight, durable planters “crafted from fibreclay,” designed to be strong yet easy to reposition.
Q: What sizes and colours are available for LT-Series planters?
A: Available in Black, White, and Raw Concrete Grey Look, with sizes 80×37×37 cm, 100×42×42 cm, and 120×50×50 cm (subject to availability).
